Frequently asked questions
Where are your pedals built?
All effects pedals are drilled, powdercoated, inked, and assembled by hand in Southern California, USA.
I placed an order, when will it arrive?
Unless otherwise noted, all effects are built to order.
You will received notification when your project has begun and when it is shipped.
Continental US shipping is included in the cost of each pedal.
Do you ship internationally?
Yes, Please contact us prior to placing order so we can quote you on shipping cost and ETA.
Can I get a refund?
Unfortunately, no. All sales are final.
Does your product come with a warranty?
All NTFX products include a non-transferrable lifetime warranty against manufacture defects.
If you are having an issue with a pedal, please contact us for troubleshooting advice.
If the pedal is deemed defective, product will need to be shipped to us at our cost within 90 days and at your cost hereafter.
I bought this second-hand, but it's not working properly: can you fix it?
Yes, please contact us via email for an estimate of repair cost and procedure.
My pedal arrived and looks slightly different than the picture, what's up?
All pedals are hand crafted, powdercoated, and inked. Slight variations in color and inking may occur.
I love pedal X but wish it was pink to match my themed board. Is there anything I can do?
YES! Unless since most pedals are built-to-order custom color options are available.
Please complete the form on the custom build page so we can get a quote to you if an extra cost will be incurred.
I'd love pedal X and pedal Y in one package, or I'd love pedal Z with an extra feature,can that be done?
YES and YES!!! Please complete the form on our custom shop page so we can start working on your custom build.
For any other questions.
Contact us at firstname.lastname@example.org.